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Mon - Fri
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Sat
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Sun
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Privacy & Cookies

This Privacy Policy governs the manner in which Best Beds Direct collects, uses, maintains and discloses information collected from users (each, a "user") of the www.bestbedsdirect.co.uk website ("site"). This privacy policy applies to the Site and all products and services offered by Best Beds Direct.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Below is a summary of the cookies used by this website.

Cookie name

Description

PHPSESSID

Required so that the Site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the Site, and anything added to the shopping basket would be instantly forgotten. Expires when the browser is closed.

session

In combination with the initial session ID this is created so that users can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, the password is encrypted and these login details are saved so that they can remain logged in when returning. If the user signs out, their login details are removed from the cookie.

_ga, _gat, _gid

These cookies are used by Universal Analytics (Google) to understand visitor behaviour on our website. Information is collected in an anonymous form by assigning a randomly generated number as a client identifier. This helps us measure website usage and improve the website experience for visitors.

meerkat

This cookie is used to ensure that you do not continue to see a pop-up banner after you have closed it.

__tawkuuid,
TawkConnectionTime

These cookies enable the Live Chat functionality on our website and monitor how visitors interact with it. They link past chat conversations together to provide a better service.

How we use collected information

Best Beds Direct collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
     
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
     
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
     
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Google Adsense

Some of the ads may be served by Google. Google's use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Changes to this privacy policy

Best Beds Direct has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Best Beds Direct
www.bestbedsdirect.co.uk

Best Beds Direct, International House, 12 Constance Street, London, E16 2DQ

0330 111 6810

info@bestbedsdirect.co.uk