Delivery information

We are open, and processing orders. However, nothing will be dispatched until at least 2nd January 2020. This is because all manufacturers are closed, and we cannot organise collections from our own warehouse.

Best Beds Direct offer a free premium 2-man room-of-choice delivery service. We only use what we believe to be some of the best, specialist bed carriers. This enables us to keep you informed of your delivery date and time.

Some items, such as some headboards, rolled mattresses and some flat packed bed frames will be delivered to the door step and will delivered by 1 person, and is not a 'bookable' service. This is because these items are smaller and lighter, and specifically designed for easy delivery.

Our partner takes great care in handling and delivering your order, ensuring it arrives in good time and in excellent condition. It is essential that you provide us with a mobile number and email address so we can keep you updated throughout the delivery process.

Delivery process

Our delivery partners will:

1. Contact you to inform you of/work with you to arrange a suitable delivery date.
2. Inform you of your date of delivery.
3. Provide you with an estimated delivery window.
4. On the day of delivery, they will regularly keep you updated of their progress and give you an estimated ETA.
5. Take your order to the room of your choice (no higher than 3 floors).

The above method is not applicable to all orders. Please see manufacturer specific information below, and contact us if you are in any doubt.

Delivery cost & surcharge areas

Free Delivery - all orders over £149 to addresses within mainland UK, except Northern and Central Scottish postcodes. An additional charge for these locations is shown below:

- Central Scotland - DG, TD, KA, ML, EH, G, FK will incur an additional charge of £9.99.

- North Scotland - PH1-41, DD, AB, KY will incur an additional charge of £24.99.

- Isle of Wight, PA, IV, KW1-14, KA27 - Deliveries will incur a £99 charge. Please note that the Collect and Recycle service IS AVAILABLE in these areas.

Some items such as Mlily mattresses can be shipped across the UK, islands and Eire - please contact us for more details.

At present, we do not deliver to KW15-17, PH42-44, or anywhere offshore including Northern Ireland, Republic of Ireland, Scottish Islands, the Chanel Islands or Isle of Man. We apologise for any inconvenience.

For orders under £149 there will be a small delivery charge of £9.99.

If you have any questions or concerns, please contact us prior to ordering.

Manufacturer-specific information

To help you with your planning, the following manufacturer-specific information will help. Please get in touch if you have any questions.

	Healthbeds - 2-3 week lead time. All orders (including headboards) will be delivered to your room of choice and have the packaging taken away.
	Bedmaster - 3-8 day lead time, often much faster. These items are delivered to your room of choice, and a great option for those looking for a faster delivery time.
	Sweet Dreams - 3-10 day lead time. All items (except Headboards, and some flat packed bed frames) are delivered to your room of choice. If you have selected the Collect and Recycle service, packaging of all items will also be removed and taken away.
	Vogue Beds - 3-12 day lead time. All items are delivered to your room of choice. If you have selected the Collect and Recycle service, packaging of all items will also be removed and taken away.
	Repose - 3-12 day lead time. All items are delivered to room of choice. If you have selected the Collect and Recycle, packaging of all items will also be removed and taken away.
	Kayflex - 2-3 day lead time. All items are vacuum packed and rolled, delivered to your door step. Dispatched the same day if ordered before 9.30am, Mon-Fri. Super King Mattresses are delivered flat and cannot be rolled.
	SleepShaper - 2-3 week lead time. Items are vacuum packed and rolled, delivered to your door step. Natural range are now delivered flat by 2 persons.
	Mammoth - 2-3 week lead time. Items are vacuum packed and rolled, delivered to your door step.
	Myers - 2-3 week lead time. All orders (including headboards) will be delivered to your room of choice and have the packaging taken away. Rolled mattresses in the Bee range are a 1 man, 2-3 day door step delivery. Delivery is Mon-Fri (excluding bank holidays)
	Birlea - 7-10 day lead time. Most orders will be delivered to your room of choice by either 1 or 2 persons dependant on the size. These are all day time slots. Unfortunately, we cannot deliver Birlea products to the following post codes: AB DD IV KW PA or anywhere offshore.
	SleepSoul - Next Day Delivery if ordered before 1pm. All orders will be delivered by either 1 or 2 persons dependant on the size. Unfortunately, we cannot deliver SleepSoul products to the following post codes: AB DD IV KW PA or anywhere offshore. Mon-Fri Delivery Only between 8am-6pm. DX are currently achieving around 96% success rate.
	Mlily - 1-3 day lead time. All orders are delivered vacuum packed and rolled, to your doorstep. These are all day time slots. Unfortunately, we cannot deliver Mlily products to the following post codes: AB DD IV KW PA or anywhere offshore.
	Breasley - Items marked 'same day dispatch' are dispatched the same day if ordered before 11.30am Monday-Friday. Customers will receive a 2 hour time slot on the day of delivery. All other Breasley orders are 3-10 day lead time.

* Some post codes have an additional charge.