Delivery information

COVID-19 **12/06/2020**

Please note due to Covid-19 there is no 'room of choice' delivery as this does not comply with current government legislation on social distancing. Any order qualifying for this service will instead have the items delivered to the downstairs hallway if the customer is happy with this.

All advertised lead times are accurate, but due to the ongoing situation things may take a little longer than usual so please bare with us. This is due to reduced manufacturing and a change in delivery methods while the sector adjusts to the 'new normal'.

If you have any question before making a purchase please call us!

Best Beds Direct offer a free premium 2-man room-of-choice delivery service. We only use what we believe to be some of the best, specialist bed carriers. This enables us to keep you informed of your delivery date and time.

Some items, such as some headboards, rolled mattresses and some flat packed bed frames will be delivered to the door step and will delivered by 1 person, and is not a 'bookable' service. This is because these items are smaller and lighter, and specifically designed for easy delivery.

Our partner takes great care in handling and delivering your order, ensuring it arrives in good time and in excellent condition. It is essential that you provide us with a mobile number and email address so we can keep you updated throughout the delivery process.

Delivery process

Our delivery partners will:

1. Contact you to inform you of/work with you to arrange a suitable delivery date.
2. Inform you of your date of delivery.
3. Provide you with an estimated delivery window.
4. On the day of delivery, they will regularly keep you updated of their progress and give you an estimated ETA.
5. Take your order to the room of your choice (no higher than 3 floors).

The above method is not applicable to all orders. Please see manufacturer specific information below, and contact us if you are in any doubt.

Delivery cost & surcharge areas

Free Delivery - all orders over £149 to addresses within mainland UK, except Northern and Central Scottish postcodes. An additional charge for these locations is shown below:

- Central Scotland - DG, TD, KA, ML, EH, G, FK will incur an additional charge of £9.99.

- North Scotland - PH1-41, DD, AB, KY will incur an additional charge of £24.99.

- Isle of Wight, PA, IV, KW1-14, KA27 - Deliveries will incur a £99 charge. Please note that the Collect and Recycle service IS AVAILABLE in these areas.

Some items such as Mlily mattresses can be shipped across the UK, islands and Eire - please contact us for more details.

At present, we do not deliver to KW15-17, PH42-44, or anywhere offshore including Northern Ireland, Republic of Ireland, Scottish Islands, the Chanel Islands or Isle of Man. We apologise for any inconvenience.

For orders under £149 there will be a small delivery charge of £9.99.

If you have any questions or concerns, please contact us prior to ordering.

Manufacturer-specific information

To help you with your planning, the following manufacturer-specific information will help. Please get in touch if you have any questions.

	Healthbeds - 21-28 day lead time. All orders (including headboards) will be delivered to your room of choice and have the packaging taken away.
	Bedmaster - 3-5 day lead time, often much faster. These items are delivered to your room of choice, and a great option for those looking for a faster delivery time.
	Sweet Dreams - 3-10 day lead time. All items (except Headboards, and some flat packed bed frames) are delivered to your room of choice. If you have selected the Collect and Recycle service, packaging of all items will also be removed and taken away.
	Vogue Beds - 21-28 day lead time. All items are delivered to your room of choice. If you have selected the Collect and Recycle service, packaging of all items will also be removed and taken away.
	Repose - 21-28 day lead time. All items are delivered to room of choice. If you have selected the Collect and Recycle, packaging of all items will also be removed and taken away.
	Kayflex - 2-5 day lead time. All items are vacuum packed and rolled, delivered to your door step. Dispatched the same day if ordered before 9.30am, Mon-Fri. Super King Mattresses are delivered flat and cannot be rolled.
	SleepShaper - 14-21 day lead time. Items are vacuum packed and rolled, delivered to your door step. Natural range are now delivered flat by 2 persons.
	Mammoth - 14-21 day lead time. Items are vacuum packed and rolled, delivered to your door step.
	Myers - 21 day lead time. Rolled mattresses in the Bee range are a 1 man, all day door step delivery. Delivery is Mon-Fri (excluding bank holidays)
	Birlea - 14-21 day lead time. Orders will be delivered to the front door only at present. These are all day time slots. Unfortunately, we cannot deliver Birlea products to the following post codes: AB DD IV KW PA or anywhere offshore.
	SleepSoul - Next Day Delivery if ordered before 1pm. All orders will be delivered by 1 person to your front door only. Unfortunately, we cannot deliver SleepSoul products to the following post codes: AB DD IV KW PA or anywhere offshore. Mon-Fri Delivery Only between 8am-6pm. Tuffnells are currently achieving around 96% success rate.
	Mlily - 1-3 day lead time. All orders are delivered vacuum packed and rolled, to your ground floor doorstep. These are all day time slots. Unfortunately, we cannot deliver Mlily products to the following post codes: AB DD IV KW PA or anywhere offshore.
	Breasley - 3-10 day lead time. These are sent on an all day slot to the  ground floor door step only.

* Some post codes have an additional charge.